Returns and refunds

Returns and refunds

We are committed to selling high-quality products that we hope you will enjoy using, but we also know that, for one reason or another, there may be a time when you need to exchange or return something you have bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your invoice or order number, which can be found on your order confirmation, as you might need it as proof of purchase in the event of any after-sales queries.

If I change my mind...

Within 28 days
Most things we sell are covered by our 28-day money-back guarantee. Just return them to us unused, in their original undamaged packaging, in a saleable condition, along with the receipt and we will refund you.

If there is a fault with the product...
Please telephone our customer services team on 0800 611 622 (UK only) or +44 1425 472363 (International) quoting your order number and advising us of the fault/damage and we will advise you of the procedure to return.